Privacy promise
Your conflict stays yours.
You're trusting us with something personal. Here's exactly what happens to your words, in plain English, with the full legal policy further down.
Our promises
Only you can open your case
Access to every case is locked to your account by rules inside the database itself, not just by the app.
No real names needed
Call them “my ex”, “Landlord” or “J”. The advice is just as good, and your case stays anonymous.
Never used to train AI
Your case is sent to our AI provider only to write your analysis, with settings that rule out providers that store or train on it.
We don’t tell the AI who you are
Your email address and account details are never included. Only the words you choose to share are sent.
Encrypted in transit and at rest
Everything travels over HTTPS and is stored in an encrypted database.
Delete any case, any time
Deleting a case permanently removes every message, analysis and draft in it. You can ask us to delete your whole account too.
No advertising. No selling your data. No advertising or tracking cookies of our own.
Nothing is shared. Ever, without your say-so.
Today, your case never leaves your account except to write your analysis. In future we plan to offer an optional referral network of licensed lawyers, mediators, psychologists and counselors. It will be strictly opt-in: you choose whether to use it, which professional sees your case, and exactly what they see, and you can withdraw at any time.
What happens to your words
- Step 1
Your browser
You write your case, using nicknames if you like.
- Step 2
Our server
Checks it's really you, over an encrypted connection.
- Step 3
The AI
Receives the case text only, never your name, email or account, and can't train on it.
- Step 4
Your private case file
Saved to your account until you delete it.
Stay anonymous in 30 seconds
The analysis doesn't need anyone's real name to give you great advice. We actively encourage nicknames.
- • Use nicknames or initials: “my ex (J)”, “Landlord”, “my manager”.
- • Leave out addresses, phone numbers, emails and account numbers.
- • Keep the dates, amounts and facts. Those are what the advice relies on.
Instead of
Sarah Jenkins at 14 Elm Road says I owe her $400 for the fence.
Write
My neighbor (S) says I owe her $400 for the fence.
What we can't promise
- No online service can guarantee perfect security. We use strong protections, but never paste passwords or bank details.
- We're not lawyers, and the analysis isn't legal advice.
- If the law requires us to disclose information, we may have to. We'll tell you where we're allowed to.
If you're in danger
If you or anyone else is at risk of harm, contact your local emergency services now. You never have to reply to someone who is threatening you. Domestic abuse and crisis support lines can help you plan safely.
- United States: Emergency 911 · 988 Suicide & Crisis Lifeline (call or text 988) · Domestic Violence Hotline 1-800-799-7233
- Canada: Emergency 911 · Suicide Crisis Helpline (call or text 988)
- United Kingdom: Emergency 999 · Samaritans 116 123 · National Domestic Abuse Helpline 0808 2000 247
- Ireland: Emergency 112 or 999 · Samaritans 116 123 · Women's Aid 1800 341 900
- Australia: Emergency 000 · Lifeline 13 11 14 · 1800RESPECT 1800 737 732
- New Zealand: Emergency 111 · Need to talk? (call or text 1737) · Women's Refuge 0800 733 843
- South Africa: Emergency 10111 (112 from a mobile) · SADAG Suicide Crisis Helpline 0800 567 567 · GBV Command Centre 0800 428 428
- Anywhere else: find a free helpline in your country at findahelpline.com
If someone may be monitoring your phone, email or accounts, use a device they can't access when you look for help.
Who helps us run the service
Supabase
Database and sign-in
Vercel
Website hosting and cookieless page analytics
OpenRouter
Routes AI requests to model providers that don't store or train on them
Claude model hosts
The providers that run the Claude AI models, such as Anthropic and Google Cloud
PayPal
Payments. We never see your card details
Resend
Delivers support emails
Cloudflare Turnstile
Spam protection on the contact form
Privacy Policy
Effective date: January 10, 2026 (updated October 27, 2026)
This Privacy Policy explains how Resolve the Disputes, operated by Neurosync AI Dynamics (Pty) Ltd of Cape Town, South Africa ("we," "us," or "our"), collects, uses, and shares information when you use our website and services (the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
- Account details: your email address and, if you provide one, your name. If you sign in with Google, we receive your email address and name from Google.
- Case content: the messages, background and sign-off name you enter when you create a case, and the analysis and reply drafts generated for it. We encourage you to use nicknames or initials instead of real names.
- Purchase records: pack, amount, date, and the PayPal order and transaction references needed for receipts, refunds and account history. Payments are processed by PayPal; we never receive your card or bank details.
- Support messages: what you send through the contact form. Support emails include your IP address and browser type so we can investigate problems and prevent abuse.
- Usage data: basic technical information such as browser type, device, IP address and pages visited, collected through cookieless analytics and server logs.
- Cookies and browser storage: used to keep you signed in, remember preferences, keep short-lived in-tab recovery drafts, and run the scripted demo. Real case content is not written to persistent browser storage. We do not use advertising or tracking cookies. PayPal and Cloudflare may set their own cookies when you use checkout or the contact form.
2. How We Use Information
We use your information to:
- Create and manage your account.
- Generate your case analyses and reply drafts, and keep your case history.
- Process payments and any refunds.
- Maintain security, prevent abuse and enforce rate limits.
- Respond to support requests.
- Understand, in aggregate, how the Service is used so we can improve it.
- Meet legal obligations.
We do not sell your personal information, use it for advertising, or share it with third parties for their own marketing.
3. How AI Processing Works
When you request an analysis, we send the case content you entered to our AI provider so it can write the analysis and drafts. We do not include your email address, account ID or account details in these requests; the only name included is the optional sign-off name you choose.
AI requests are routed through OpenRouter to providers that run Anthropic's Claude models (such as Anthropic and Google Cloud). We instruct OpenRouter to use only providers that do not collect or train on request data. Your case content is not used to train AI models.
4. How We Share Information
We share information only with service providers that help us run the Service, and only as needed for that purpose:
- Supabase: database and authentication.
- Vercel: hosting and cookieless page analytics.
- OpenRouter and the Claude model hosts: AI processing as described in section 3.
- PayPal: payments and refunds.
- Resend: delivery of support emails.
- Cloudflare Turnstile: spam protection on the contact form.
- Google: only if you choose to sign in with Google.
We may also disclose information when required by law or to protect the rights and safety of people, and to a successor entity in the event of a merger, acquisition or asset transfer, subject to this policy.
Planned referral network. We do not currently share case content with any professional. We plan to introduce an optional service that lets you send a case summary to a licensed professional you choose, such as a lawyer, mediator, psychologist or counselor. If we do, it will only operate with your explicit consent for each referral, you will be able to see and edit what is shared before it is sent, and you can withdraw your consent at any time. We will notify you by email before this service launches, and we will not share any existing case without your new, specific consent. If we receive fees from professionals in the network, we will tell you before you choose one.
5. Who Can Access Your Cases
Access to case data is restricted to your account by row-level security rules in our database. As a matter of policy, we do not open or read case content unless you ask us to for support, or we are required to by law.
6. Data Retention and Deletion
- Cases: kept in your account until you delete them. Deleting a case in My cases permanently removes all of its messages, analyses and drafts.
- Account: you can ask us to delete your account and all associated data through our contact form, using your account email address. We complete deletion within 30 days, except for records we must keep by law (for example, payment records for tax and accounting).
- In-tab drafts: unsaved recovery drafts stay only in the current browser tab and are cleared when you sign out or close the tab.
- Demo: scripted demo state may stay in your browser's local storage. It never contains a real case.
7. Security
We use encryption in transit (HTTPS/TLS), encrypted storage at rest, database-level access controls, and server-side handling of all secrets and payment verification. No method of transmission or storage is 100 percent secure, so we cannot guarantee absolute security. Please don't enter passwords, bank details or other credentials into a case.
8. Your Choices and Rights
You can:
- Access and update your account information in Settings.
- Delete individual cases at any time from My cases.
- Request a copy of your data, or deletion of your account, by contacting support.
- Export any case as Markdown or PDF from My cases.
- Limit cookies in your browser settings (some features, such as staying signed in, need them).
Depending on where you live, you may have additional rights under laws such as the GDPR, UK GDPR or US state privacy laws, including the right to object to or restrict processing and to complain to a data protection authority. Contact us to exercise any of these rights.
9. International Transfers
Your information may be processed in the United States and other countries where our service providers operate. We rely on our providers' standard contractual protections for these transfers.
10. Children's Privacy
The Service is for adults aged 18 and over. We do not knowingly collect personal information from children. Cases may describe situations that involve children; we ask you to refer to them without names or identifying details.
11. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will post the updated version on this page with a revised effective date.
12. Contact Us
Resolve the Disputes is operated by Neurosync AI Dynamics (Pty) Ltd, Cape Town, South Africa, which is responsible for your personal information. If you have questions about this Privacy Policy, contact us through our contact form.