Terms of Service

Effective Date: 10 January 2026 (updated 24 October 2026)

1. Acceptance of Terms

By accessing, browsing, or using the Conflict Management, Mediation and Resolution System ("Service," "Platform," or "System"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must immediately discontinue use of the Service.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts under applicable law. By using this Service, you represent and warrant that you meet these eligibility requirements. We reserve the right to request proof of age or identity at any time.

3. Nature of Service and Disclaimer

3.1 Educational and Informational Tool Only

The Service is designed solely as a conflict management, mediation, and resolution tool and is provided for informational and educational purposes only. The Service:

Does NOT provide legal advice, legal representation, or legal services of any kind
Does NOT provide psychological counseling, mental health services, therapy, or clinical advice
Does NOT replace the need for licensed professionals in legal, psychological, or mental health matters
Does NOT create an attorney-client, therapist-patient, or any other professional relationship

3.2 Professional Consultation Required

If you require legal advice, psychological counseling, mental health support, or crisis intervention, you should consult with appropriately licensed and qualified professionals, including:

Licensed attorneys for legal matters
Licensed psychologists, psychiatrists, therapists, or counselors for mental health matters
Crisis hotlines or emergency services for urgent situations

3.3 No Substitute for Professional Services

The information, suggestions, templates, or guidance provided through the Service should not be relied upon as a substitute for professional legal or psychological advice. We strongly recommend consulting with qualified professionals before making any decisions based on information obtained through the Service.

3.4 Crisis Situations

This Service is NOT appropriate for crisis situations. If you or someone you know is experiencing a mental health crisis, thoughts of self-harm, domestic violence, or any emergency situation, immediately contact:

Emergency services (911 or your local emergency number)
National Suicide Prevention Lifeline: 988
Domestic Violence Hotline: 1-800-799-7233
Crisis Text Line: Text HOME to 741741

4. Account Registration and Security

You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the confidentiality and security of your login credentials
Immediately notify us of any unauthorized access or security breach
Accept full responsibility for all activities that occur under your account
Not share your account credentials with any third party
Not create multiple accounts for fraudulent purposes

You acknowledge that you are solely responsible for any breach of security resulting from your failure to maintain confidentiality of your credentials.

5. License to Use

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service strictly in accordance with these Terms. This license does not grant you any ownership rights in the Service or its content.

6. Payment Terms and Refund Policy

6.1 Fees and Payment

All fees are stated in US$ and are due at the time of purchase unless otherwise specified. You agree to pay all applicable fees associated with your use of the Service.

6.2 Money-Back Guarantee and Refund Policy

7-day money-back guarantee. If your first analysis does not help you, email support@resolvethedisputes.com within 7 days of the purchase date, with your PayPal order reference, and we will refund that purchase in full. You don't need to give a reason beyond telling us it didn't help. The guarantee applies once per person and per PayPal account, to the first pack you buy.

Credits are delivered instantly upon successful payment capture and are revoked if a payment is reversed, refunded, or charged back, except as required by applicable law. We reserve the right to:

Deny refund requests if we detect fraudulent, abusive, or excessive refund behavior, including repeated guarantee claims across multiple accounts
Terminate accounts that abuse refund policies

Outside the money-back guarantee, refund requests are evaluated case by case, except where applicable law gives you additional rights. If a refund or reversal occurs after credits have been used, your analysis balance may become negative and access to new analyses may be restricted until the balance is restored.

6.3 Subscription Services

If you subscribe to a recurring payment plan, you authorize us to charge your payment method automatically until you cancel. You may cancel at any time, but no refunds will be provided for partial subscription periods. If any subscription payment is reversed or refunded, access and credits associated with that payment may be revoked.

7. Prohibited Activities

You agree not to:

Use the Service for any unlawful, fraudulent, or malicious purpose
Violate any applicable local, national, or international law or regulation
Attempt to gain unauthorized access to any systems, data, accounts, or networks
Interfere with or disrupt the Service's servers, networks, or infrastructure
Upload or transmit viruses, malware, or other malicious code
Engage in any form of data mining, scraping, or automated data extraction
Reverse engineer, decompile, or disassemble any part of the Service
Remove, obscure, or alter any proprietary notices or labels
Impersonate any person or entity or misrepresent your affiliation
Harass, threaten, defame, or intimidate other users
Share content that is illegal, offensive, discriminatory, or violates third-party rights
Use the Service to facilitate any form of violence, crime, or illegal activity
Create disputes or mediation cases involving illegal subject matter
Exploit the Service in any manner not expressly authorized by these Terms
Resell, redistribute, or commercialize access to the Service without written permission

8. User Content and Conduct

8.1 Responsibility for Content

You are solely responsible for all content, information, and data you submit, upload, or create through the Service ("User Content"), including dispute details, mediation records, and communications. You represent and warrant that:

You own or have necessary rights to all User Content
Your User Content does not violate any third-party rights
Your User Content complies with all applicable laws and these Terms

8.2 Prohibited Content

You may not submit User Content that:

Contains false, misleading, or defamatory information
Violates confidentiality obligations or privacy rights
Includes threats, harassment, or abusive language
Pertains to illegal activities or criminal matters that should be reported to law enforcement

8.3 Monitoring and Removal

While we have no obligation to monitor User Content, we reserve the right to review, monitor, edit, or remove any User Content at our sole discretion, without notice, for any reason, including violation of these Terms.

9. Data Security and Limitations

9.1 Security Measures

We implement reasonable technical and organizational security measures to protect your data, including:

PostgreSQL encryption for stored data
Supabase Row Level Security (RLS) for access control
Industry-standard security protocols

9.2 No Guarantee of Security

HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT:

No method of electronic transmission or storage is 100% secure
We cannot guarantee absolute security of your data
Unauthorized access, hacking, data breaches, or system failures may occur despite our best efforts
WE ARE NOT LIABLE FOR ANY UNAUTHORIZED ACCESS, DATA BREACHES, LOSS OF DATA, OR SECURITY INCIDENTS regardless of cause

9.3 Your Security Responsibilities

You are responsible for:

Using strong, unique passwords
Keeping your credentials confidential
Not sharing sensitive information unless you accept the inherent risks
Regularly backing up any critical data separately

9.4 Breach Notification

In the event of a data breach that we become aware of, we will make reasonable efforts to notify affected users in accordance with applicable law, but we assume no liability for any damages resulting from such breach.

10. Suspension and Termination

10.1 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

Violation of these Terms
Fraudulent, abusive, or harmful conduct
Non-payment of fees
Legal or regulatory requirements
Discontinuation of the Service

10.2 Effect of Termination

Upon termination:

All licenses and rights granted to you will immediately cease
You must stop using the Service
We may delete your account and User Content
Outstanding fees remain due and payable
Provisions intended to survive termination will remain in effect

10.3 Termination by You

You may terminate your account at any time by contacting us at support@resolvethedisputes.com No refunds will be provided for early termination.

11. Intellectual Property Rights

11.1 Our Rights

All content, software, designs, text, graphics, logos, trademarks, service marks, interfaces, code, and other materials provided through the Service ("Our Content") are owned by or licensed to Neurosync AI Dynamics (Pty) Ltd and are protected by copyright, trademark, patent, and other intellectual property laws.

11.2 Restrictions

You may not:

Copy, reproduce, distribute, modify, or create derivative works of Our Content
Use our trademarks, service marks, or branding without written permission
Resell, sublicense, or commercialize any part of the Service
Frame or mirror any portion of the Service

11.3 User Content License

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, and display such content solely for the purpose of operating and improving the Service.

12. Disclaimers and Limitation of Liability

12.1 "AS IS" Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties regarding accuracy, reliability, or completeness of content
Warranties that the Service will be uninterrupted, secure, or error-free
Warranties regarding outcomes or results from using the Service

12.2 Use at Your Own Risk

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

You use the Service entirely at your own risk
We make no guarantees about the effectiveness, accuracy, or appropriateness of any conflict management strategies, mediation approaches, or resolution techniques
Any actions you take based on information from the Service are your sole responsibility
Outcomes of disputes, mediations, or conflict resolution attempts are not guaranteed

12.3 No Liability for User Actions

WE ARE NOT LIABLE FOR:

Any decisions you make or actions you take based on the Service
Any disputes, conflicts, or legal issues arising from your use of the Service
Any harm, injury, damage, or loss resulting from conflicts or disputes you engage in
Any consequences of implementing suggestions or strategies from the Service
Any misunderstandings or miscommunications between parties using the Service
Any escalation of conflicts that may occur

12.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, [YOUR COMPANY NAME], ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, punitive, or exemplary damages
Loss of profits, revenue, data, business opportunities, or goodwill
Cost of substitute services or procurement
Personal injury or property damage
Unauthorized access to or alteration of your data or User Content
Data breaches, hacking incidents, or security failures
Any damages arising from your use or inability to use the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12.5 Essential Basis of Agreement

You acknowledge that these limitations of liability are an essential basis of the agreement between you and Neurosync AI Dynamics (Pty) Ltd, and that we would not provide the Service without these limitations.

13. Indemnification

You agree to indemnify, defend, and hold harmless Neurosync AI Dynamics (Pty) Ltd, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any law or regulation
Your violation of any third-party rights, including intellectual property or privacy rights
Any User Content you submit or create
Any disputes, conflicts, or legal proceedings arising from your use of the Service
Any actions taken by third parties as a result of information you provided through the Service

14. Third-Party Services and Links

The Service may contain links to third-party websites, services, or resources. We do not endorse, control, or assume responsibility for any third-party content, services, or websites. You access and use third-party services at your own risk and subject to their terms and conditions.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating arbitration or legal proceedings, you agree to first contact us to attempt to resolve any dispute informally by emailing support@resolvethedisputes.com

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted by a single arbitrator in accordance with the rules of reputable Arbitration organization in South Africa.

15.3 Class Action Waiver

YOU AGREE THAT YOU MAY ONLY BRING CLAIMS AGAINST US IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15.4 Exceptions

Either party may seek injunctive or equitable relief in court to prevent infringement of intellectual property rights or confidential information.

15.5 Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to conflict of law principles.

16. Changes to Terms

16.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. We will provide notice of material changes by:

Posting the updated Terms on the Service with a new "Effective Date"
Sending notification via email (if you have provided one)
Displaying a notice on the Service

16.2 Acceptance of Changes

Your continued use of the Service after any changes to these Terms constitutes acceptance of those changes. If you do not agree to the modified Terms, you must stop using the Service.

16.3 Review Responsibility

It is your responsibility to review these Terms periodically for changes.

17. Privacy and Data Processing

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

18. Export Control and Compliance

You agree to comply with all applicable export control laws and regulations. You may not use the Service if you are located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, or if you are on any U.S. government list of prohibited or restricted parties.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Neurosync AI Dynamics (Pty) Ltd regarding the Service and supersede all prior agreements, understandings, or representations, whether written or oral.

21. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

22. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

23. Notices

All notices to you will be sent to the email address associated with your account or posted on the Service. Notices to us should be sent to support@resolvethedisputes.com or Cape Town, South Africa.

24. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.

25. Survival

All provisions that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

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Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Neurosync AI Dynamics (Pty) Ltd Email: support@resolvethedisputes.com Address: Cape Town, South Africa

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BY USING THIS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.