How to ask for your deposit back when your landlord won't return it

The situation

You've moved out, left the place in good condition, and the deposit hasn't come back. Or your landlord has kept part of it for "damage" you don't recognize. Many tenants give up at this point, but a clear written request often works.

What to include in your message

• The property address and your move-out date
• The deposit amount and the date you paid it
• A clear request: the full amount, or an itemized list of any deductions with evidence
• A specific deadline, such as 14 days
• What you'll do next if there's no response

Many places have rules about deposit deadlines, itemized deductions and deposit protection schemes. Check the rules where you live. A local tenants' rights service can help, and this guide is not legal advice.

Example replies

They write: "The carpet was stained so I'm keeping $400. That's how it is."

• Peacekeeper: "Thanks for getting back to me. I'd like to resolve this fairly. Could you send photos of the stain and the cleaning invoice? If there's genuine damage beyond normal wear and tear, I'm happy to discuss a fair amount."
• Barrister (record-ready): "I moved out of [address] on [date]. My deposit was $[amount]. Please send an itemized list of deductions with supporting evidence, or return the full deposit, by [date]. If I don't hear from you, I'll take the matter further through [the deposit scheme / small claims]."
• Grey rock: "Please send the evidence and invoice for the $400 deduction by [date]."
• Assertive: "I don't accept the $400 deduction. The carpet was in the same condition as at move-in, as my move-in photos show. Please return the full deposit by [date], or I'll pursue it through [the appropriate route]."

Mistakes to avoid

• Angry or insulting messages, which may be used against you later
• Vague requests without a deadline
• Agreeing to a deduction over the phone without anything in writing

Get replies for your exact situation

Resolve the Disputes reads your landlord's message and gives you four ready-to-send replies, with any legal risk flagged.