Guides
Practical guides and example replies for the messages people find hardest to answer, from exes and landlords to bosses, family and neighbors.
Five steps for answering a furious text or email calmly, from anyone.
Read guideThe seven kinds of message that most often come back to haunt people in divorces, rental disputes and workplace conflicts.
Read guideHow to propose mediation so it sounds like a way forward, not a threat, with example messages.
Read guidePaste it in and get four replies written for your exact situation.